Effective date: May 14, 2026 (Updated July 20, 2026)
Welcome! These Terms of Service (“Terms”) govern your purchase and use of services from ANHS Virtual Services (“I,” “me,” or “my”). By purchasing a support package or engaging my services, you agree to these Terms and to the service agreement provided before work begins. Please read them — they’re short, and they’re written to be understood.
1. Services
ANHS Virtual Services provides administrative and business support services, including research and analysis, business operations support, organization and systems work, reporting and documentation, budget set-up and consulting, and related administrative projects. The specific work performed for you is defined and agreed upon in writing before it begins.
Services are provided remotely. I am an independent contractor, not your employee, and nothing in these Terms creates an employment, partnership, or joint venture relationship.
2. Support Packages and Payment
Services are sold as prepaid hour packages. Payment is due in full at the time of purchase and is processed securely through Stripe; I do not store your payment card details.
Purchased hours may be used across any of my services as agreed. There is no monthly usage requirement or ongoing commitment.
Hour expiration: Purchased hours remain available as long as your account is active. Hours expire after 12 months of account inactivity.
3. Beginning Work
Work begins once (1) the service agreement is completed, (2) payment is received, and (3) I have the information, materials, and access needed to start. Your expected start date and priorities are confirmed before work begins.
4. Refunds and Cancellations
Because time is reserved and capacity is limited, packages are nonrefundable once work has begun. Before work begins, any cancellation or refund eligibility follows the terms of your service agreement.
If a project requires more hours than remain in your balance, I will notify you before exceeding it. You may then purchase an additional package, reduce the project scope, or pause the work.
5. Turnaround and Availability
Turnaround times depend on project scope, current availability, and how quickly I receive needed information and access. Important deadlines are discussed and agreed upon before work begins. Support packages are intended for planned administrative and operations work; rush or same-day requests are not guaranteed and may require separate approval or pricing when available.
6. Client Responsibilities
To keep your project moving, you agree to provide timely responses, accurate information, and any agreed-upon access or materials. Time spent waiting on required information or access may affect turnaround, and hours spent on work performed based on the information you provide are billable even if that information later changes.
7. Communication
We will agree on a primary communication method before work begins — typically email plus an agreed project-management or document-sharing platform. I provide regular updates on completed work and hours used, and you may request a balance update at any time.
8. Confidentiality
I treat your business information with care. Information you share with me for the purpose of the work will not be sold or disclosed to third parties except as needed to perform the services, comply with the law, or as otherwise agreed in your service agreement.
9. Work Product
Upon full payment, deliverables created specifically for you (documents, spreadsheets, systems, and similar work product) belong to you. Templates, tools, and methods I use across clients remain mine, and I may use general skills and knowledge gained during our work in serving other clients — never your confidential information.
10. Limitation of Liability
I provide services with professional care and attention to accuracy. However, business decisions you make based on research, reports, or recommendations I provide remain your own. To the fullest extent permitted by law, my total liability for any claim arising from the services is limited to the amount you paid for the package under which the claim arises.
11. Changes to These Terms
I may update these Terms from time to time. The version posted on this page at the time of your purchase applies to that purchase. Material changes will be reflected by an updated effective date above.
12. Governing Law
These Terms are governed by the laws of the State of [your state], without regard to conflict-of-law principles.
13. Questions
Questions about these Terms? Email me at hello@anhsvirtualservices.com — I’m happy to clarify anything before you purchase.